Bella and Ollie Art, specialising in contemporary and abstract art, showing our branded notebook in baby pink for the hero image of our Art Community page.

Shipping and Refund Policy

Shipping

We are committed to ensuring that every artwork reaches you safely, securely, and with the care it deserves.
Delivery Time Frames
  • UK deliveries are typically fulfilled within 10 business days.
  • Each piece is shipped directly from the artist, allowing for a more considered and efficient process.
  • As every artwork is unique, delivery times may vary slightly depending on location and availability.
  • Once your purchase is confirmed, the artist will be in touch to confirm your delivery date
A Specialist Service
  • All artworks are entrusted to professional fine art couriers, experienced in handling delicate and valuable pieces.
  • From collection to delivery, your artwork is treated with the highest level of care and attention.
Collection Option
  • Where available, you may opt for collection at checkout. Details will be provided following your purchase- collection will be from the artists studio
Shipping Costs

Shipping is tailored to each artwork and is calculated individually, taking into account:

  • The size, value, and nature of the piece
  • Insurance requirements
  • Delivery location

In certain cases, we may be able to contribute toward or fully cover shipping costs, which will be discussed with you personally.
International Shipping
  • We are pleased to offer worldwide shipping.
  • For international orders, we kindly ask that you contact us prior to purchasing so we can provide a bespoke quote and timeframe.
Delivery Details
  • Please ensure that your delivery information is accurate and complete at checkout.
  • We are unable to accept responsibility for delays resulting from incorrect details.

Returns and Refunds

We understand that acquiring artwork is a personal and considered decision. Our aim is to offer clarity, confidence, and support throughout your experience with us.
Reserving An Artwork

If a deposit is placed to secure a piece:

  • The remaining balance is due within 14 days.

Should this not be completed, we reserve the right to:

  • Retain the deposit
  • Make the artwork available for sale again

Please contact us if you'd like to reserve a artwork.
Comissioned + Sourced Works

For artworks acquired specifically on your behalf:

  • Returns are not available for change of mind.
  • A refund will only be offered if the work arrives irreparably damaged and cannot be restored.
Online Purchases

For artworks delivered directly. Please notify us within 7 days of delivery if:

  • Your artwork arrives damaged, or
  • It does not meet your expectations
  • If any damage can be professionally resolved, we will arrange this, and the sale will proceed once the work has been restored.
In The Rare Event of Damage
  • Should your artwork arrive with any damage, we ask that you contact us promptly with supporting photographs within 7 days of receiveing.
  • We will handle the matter swiftly and carefully in collaboration with our couriers.
Acceptance of Artwork
  • Any concerns must be raised within the stated timeframes.
  • After this period, the artwork will be considered accepted in full.
Refunds + Credit

Where a refund is not appropriate, we may offer gallery credit, allowing you the flexibility to select another piece:

  • Valid for 12 months
  • Redeemable at a time that suits you

We’re Here to Help

If you have any questions at any stage, we would be delighted to assist you. Please feel free to get in touch before or after your purchase- we’re here to ensure your experience is seamless and enjoyable.

Contact us